Terms of service

Terms of Service

Last updated: January 14, 2026

These Terms of Service (“Terms”) govern your access to and use of our website, online store, and related services (collectively, the “Services”).
By accessing or using any part of the Services, you agree to be bound by these Terms. If you do not agree, you may not access or use the Services.

The store is operated by TOTO Workshop and hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

1. Eligibility & Use of the Services

By using the Services, you confirm that:

  • you are at least the age of majority in your jurisdiction, or

  • you have obtained consent from a parent or legal guardian.

You agree not to use the Services for any unlawful, abusive, or unauthorized purpose, or in violation of any applicable laws or regulations.

2. Products & Handmade Disclaimer

All products offered by TOTO Workshop are handmade, unless explicitly stated otherwise.

Due to the nature of handmade production:

  • each item is unique;

  • minor variations in color, shape, texture, proportions, or details may occur;

  • slight visual imperfections are a normal characteristic of handmade items.

Such variations do not constitute defects, are not considered faults, and do not qualify as grounds for claims, returns, refunds, or compensation.

Product images displayed on the website are provided for reference purposes only and may differ slightly from the actual product.

3. Pricing & Payments

All prices are listed in the currency shown in the store and may be changed at any time without prior notice.

We reserve the right to:

  • modify prices;

  • correct pricing or typographical errors;

  • limit quantities available for purchase.

Payments are processed through secure third-party payment providers.
We do not store or have access to your full payment information.

4. Orders & Right to Refuse Service

We reserve the right to:

  • refuse or cancel any order at our discretion;

  • limit or prohibit orders that appear to be fraudulent, abusive, or in violation of these Terms.

If an order is canceled after payment, a refund will be issued in accordance with our Return & Refund Policy.

5. Shipping

Shipping terms, estimated delivery times, costs, and responsibilities are governed by our Shipping Policy, which forms an integral part of these Terms.

6. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference.

7. Intellectual Property

All content available on the Services, including but not limited to text, images, graphics, designs, logos, and layout, is the property of TOTO Workshop or is used under valid license.

Any reproduction, distribution, modification, or use of the content without our prior written consent is strictly prohibited.

8. Disclaimer of Warranties

The Services and all products are provided “as is” and “as available”, without any express or implied warranties, except where such warranties cannot be excluded under applicable law.

We do not guarantee that:

  • the Services will be uninterrupted or error-free;

  • product descriptions will be completely free of inaccuracies.

9. Limitation of Liability

To the fullest extent permitted by law, TOTO Workshop shall not be liable for:

  • indirect, incidental, consequential, or punitive damages;

  • loss of profits, revenue, data, or business opportunities;

  • delays or failures caused by circumstances beyond our reasonable control.

Our total liability, if any, shall not exceed the amount paid by you for the product giving rise to the claim.

10. Force Majeure

We shall not be held liable for failure or delay in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, war, strikes, transportation disruptions, government actions, or force majeure events.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time.
The current version will always be available on our website with the updated date.

Continued use of the Services after changes constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed and interpreted in accordance with applicable law, without regard to conflict-of-law principles.

13. Contact Information

For questions regarding these Terms, please contact us at:
📧 nvk.oleksienkoanton@gmail.com
📍 Brovary, 07400, Ukraine

 

🔒 Intellectual Property, Licensing & Third-Party Rights Disclaimer

3D Model Licensing & Physical Product Sales

Some products offered in our store are manufactured using 3D models legally purchased from third-party creators and used strictly in accordance with their commercial license terms.

We are not the owners of the intellectual property rights to such 3D models and do not claim ownership over them.

Under the applicable licenses:

  • digital 3D files are not sold, transferred, shared, or distributed;

  • sales are limited exclusively to finished physical products produced via 3D printing or other material fabrication methods;

  • customers do not acquire any rights to digital files, source materials, or underlying designs.

Character Likeness & Third-Party Intellectual Property

Certain products may display visual resemblance to widely recognized fictional characters, styles, or universes from films, video games, comics, or other media.

However:

  • we do not use official character names, trademarks, logos, or protected commercial identifiers;

  • we do not represent these products as official merchandise, replicas, or licensed goods;

  • we are not affiliated with, endorsed by, sponsored by, or connected to any rights holder, brand, studio, publisher, or franchise owner.

All trademarks, copyrights, and intellectual property potentially associated with such characters remain the exclusive property of their respective owners.

No Misrepresentation or Brand Confusion

Our products:

  • are not marketed as official, licensed, or brand-authorized items;

  • do not imply sponsorship, endorsement, or origin by any third party;

  • are offered solely as independent physical products produced from licensed 3D designs.

Any visual similarity is non-literal, non-identical, and non-deceptive, and is not intended to create confusion regarding source, authorization, or legal status.

Customer Acknowledgment & Limitation of Claims

By placing an order, the customer acknowledges and agrees that:

  • they are purchasing a physical product manufactured from a commercially licensed 3D model;

  • no rights to digital files, characters, trademarks, or intellectual property are granted;

  • the product is not an official or licensed product of any character rights holder.

Claims, disputes, refund requests, or chargebacks based on:

  • expectations of official branding or licensing;

  • character ownership;

  • trademark or copyright assumptions

are not valid grounds for complaints or reimbursement.

Right to Modify, Remove, or Discontinue Products

We reserve the right, at any time and at our sole discretion, to:

  • modify product designs or descriptions;

  • rename or remove product listings;

  • discontinue products

in response to legal notices, platform requirements, or compliance considerations.