Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–5 business days after payment is confirmed.
Processing time does not include shipping time.

Processing times may be extended during high-volume periods, holidays, or due to circumstances beyond our control.

Shipping Costs

In most cases, we cover the shipping costs, which means shipping is free for the customer.

⚠️ Exceptions:
Shipping may be paid for certain products, orders, or destinations.
In such cases, the shipping cost will be clearly displayed at checkout before payment is completed.

Free shipping is not guaranteed for all products and may change without prior notice.

Estimated Delivery Times

Estimated delivery times are provided for reference only and may vary depending on:

  • destination country;

  • carrier performance;

  • customs clearance;

  • local postal services.

We do not guarantee specific delivery dates.

International Shipping & Customs

We offer international shipping.

Customers are fully responsible for:

  • customs duties;

  • import taxes;

  • VAT;

  • any additional fees imposed by the destination country.

These charges are not included in the product price or shipping cost (even when shipping is free) and are non-refundable.

We are not responsible for delays, returns, or confiscations caused by customs authorities.

Shipping Delays

We are not liable for shipping delays caused by:

  • carriers or postal services;

  • customs processing;

  • weather conditions;

  • natural disasters;

  • strikes;

  • political events;

  • force majeure or other circumstances beyond our control.

Once an order is handed over to the carrier, delivery timelines are outside our control.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information.

We are not responsible for:

  • delays;

  • lost shipments;

  • additional shipping costs
    resulting from incorrect or incomplete addresses provided at checkout.

If a shipment is returned due to an incorrect address, reshipping costs will be the responsibility of the customer.

Lost or Stolen Packages

We are not responsible for packages marked as “delivered” by the carrier but reported as lost or stolen.

Once delivery is confirmed by tracking, the order is considered fulfilled.

Damaged Packages During Transit

If your package arrives visibly damaged, please contact us within 48 hours of delivery and provide clear photo or video evidence of:

  • the outer packaging;

  • the damaged item.

Claims submitted after this timeframe may not be accepted.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking updates depend on the carrier and may take time to appear.

Shipping Restrictions

We reserve the right to:

  • restrict shipping to certain countries or regions;

  • cancel orders where shipping is not feasible or restricted.

If an order is canceled for this reason, the customer will receive a full refund.

Contact Information

For any shipping-related questions, please contact us at:
📧 nvk.oleksienkoanton@gmail.com